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Even though log furniture has been a part of our nation’s history from the very start, it’s not something that you can find just anywhere today. When you locate a company offering this unique and beautiful furniture, you need to make certain you are dealing with a merchant you can trust who offers furniture and rustic décor that is high quality. To help you in locating this kind of merchant, we offer the following guidelines.
Look for a variety of styles and woods
Often stores will stock just one or two styles and wood types. For a real selection, you want to deal with a company that gives you a true choice and doesn’t try to push you into something that will clear inventory off their showroom floor. Look for a choice of aspen, red cedar, white cedar, hickory and weathered barn wood. Each offers a different look and appeal. You’ll want to have the option to choose what will work best in your home or cabin. And be sure to insist on native woods which are stronger and of higher quality than many foreign stands.
Rustic décor purchases should be handcrafted in the U.S., using the highest quality materials. Look for companies offering original designs manufactured by artisans committed to quality and exceptional workmanship.
Make sure the company controls the manufacturing and deals directly with the actual artisans and craftsmen
Here’s the truth: A lot of merchants — both those who sell from a storefront and online — are nothing more than a clearing house for manufacturing companies. They have no control over the quality of the product being produced. When you make a purchase as substantial as log furniture or as important to your décor as rustic art, light fixtures and other such items, you need to deal with a merchant who is in control of the manufacturing process, who can speak confidently about the care and handcrafted quality of each piece. You need to buy from a company that has pride in every fitting on every piece that goes out under their company name. Sadly today, many online and storefront merchants buy cheap furniture made in the Orient, using weaker woods and the poor craftsmanship often associated with such items. That’s one thing you will never find at AspenLog.com.
Friendly, knowledgeable customer service staff is vital
When you call or email the company, are the customer service personnel helpful, attentive and able to answer your questions or are they merely order takers? Any company worth its salt will make sure its customer contact staff can do more than answer the phone. They need to know the merchandise inside and out and have a true service orientation. The customer service staff at AspenLog.com knows our furniture and can answer any question that comes up.
Find out how long they’ve been in business
Age is important with wine, cheese and even with online furniture companies. If a company has been in business over five years, chances are they’re doing something right. A good place to check for this information is at http://web.archive.org, the “Wayback Machine.” It gives the years a company has been in business and even lets you see how the company’s web presence has evolved through the years. Check out AspenLog.com on this site at http://web.archive.org/web/*/http://www.aspenlog.com. We’re proud of our history and hope you’ll take a moment to look.
Check out the company’s reputation and track record
In this age of Internet shopping, it’s more important than ever to be sure you are dealing with a reputable merchant. The first place to look is the Better Business Bureau. If the company is a member of the Better Business Bureau, the organization’s emblem will be proudly displayed on their website. Just as important, find out how long the company has been in business. Today, anyone can put up a website on the Internet in a matter of days. You need to know that the manufacturer has been successfully serving customers for at least five years. Finally, look for testimonials from satisfied customers on the website. If other people have been delighted with their purchases, chances are you will be too.
Consider the merchant’s commitment to the business
Does the merchant offer a catalog? Chances are, if the furniture manufacturer backs up their online ordering system and web presence with an attractive print catalog, you can trust them to be a reputable merchant, fully committed to the success of their enterprise and the satisfaction of their customers.
Be environmentally responsible
Are forests being clear cut to get the wood for your furniture? In this age when the plight of the environment is on everyone’s mind and conscience, make sure you are buying from a company that uses only dead-standing wood from forests or conducts a vigorous reforesting effort that replaces timber as it is cut. Preserving our precious living trees for future generations is of utmost importance at AspenLog.com.
Delivery should be easy to arrange
It’s one thing to buy a piece of furniture. It’s quite another to have it delivered in good condition to your home or cabin in a timely fashion. Make sure the delivery options available through the merchant include the use of reputable, known delivery companies that stand behind their packing and the men and women who drive for them. Make sure your merchant can give you an acceptable delivery time and that everything about the process of getting the furniture to your home is fully explained to you. AspenLog.com and its suppliers guarantee that your log furniture will arrive in top condition.
Secure online ordering is essential
When you buy online, make sure the website where you give your buying information is secure. Typically, this means there is a small yellow padlock logo featured on the order page. Also, there is often an “s” in the website address of the order page as in: https:www. By checking to assure you are buying through a secure website, you protect yourself from having your credit card or other information stolen by hackers and Internet thieves.
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